Geek Squad Protection

Start a claim for your device.

What You'll Need
To File A Claim

Protection Plan ID

The quickest way for us to find you in our system is with your Geek Squad Protection Plan ID (GSP#). If you cannot locate it, we'll try using the information you provided at time of plan purchase.

Details of Covered Incident

Be prepared to provide details regarding the incident such as date and location. You may also be asked to provide a proof of loss and photo I.D.

Credit Card for Deductible

There is a one-time deductible for each approved claim. The deductible is based on the non-discounted retail price of the device at the time of purchase. Please have a credit card ready.

*Geek Squad Loss and Theft Insurance is underwritten by New Hampshire Insurance Company, an AIG member company, and administered by SNW Insurance Agency, LLC, the plan administrator and AIG’s licensed agent for the customers of Best Buy. View complete certificate of coverage for the mobile phone insurance policy which provides coverage under Geek Squad Protection Loss and Theft for Mobile Phones.